Shipping And Returns

Payment methods

We accept the following payment methods:

  • Credit Card: MasterCard, VISA, American Express
  • Debit Card: Maestro
  • Online Banking: iDEAL, SOFORT banking, Giropay, PayPal 
  • n.d.c. made by hand gift cards

Shipping costs

We are glad to offer you free shipping on all online orders over €450.

We apply the zone rates below for orders less than €450:

  • ZONE 1: €10 for Belgium, The Netherlands, Luxemburg, France & Germany.
  • ZONE 2: €15 for all other European countries.
  • ZONE 3: €20 for countries outside Europe. 

For items delivered within the EU all prices include VAT.
VAT is not charged for items delivered outside the EU but are subjected to import taxes.

Order confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order & it will be processed within three business days.


If your order is in stock, it will be shipped within five business days using an n.d.c. made by hand trusted delivery service. Within 24 hours of your order leaving the warehouse, we will mail tracking information. If you do not receive tracking information within six business days of your order, please feel free to follow up with us.


Please inspect the packaging of your item(s) when they arrive. If your package arrived damaged, please do not accept it and contact us - we will send you a new package. Items are also classified as faulty if there is a manufacturing fault that occurs within 6 months of purchase. Items that are damaged because of normal wear and tear are not considered as faulty.

Cancellation & Returns

We hope you will love everything that you order from us, but don’t worry if you are not completely satisfied with your purchase. Simply return us the item in its original condition and packaging within 30 days of receipt. The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Refunds will only be issued to the original credit card/bank account that you use when placing your order.

Return address:
n.d.c. made by hand
TSG Logistics
Désiré De Bodtkaai 27
9400 Ninove