Terms and conditions

USE OF WEBSITE

Use of this website, which is owned by Forward Design, is subject to the following legal terms.

Copyright and all other intellectual property rights, including trademarks, names and logos displayed on this website are registered and unregistered trademarks owned by Forward Design   and/or licensed to Forward Design. Except as expressly set out below, all rights are reserved. Forward Design is incorporated in Belgium, Ghent, Dok-Noord 4d, under number 0891830866. 

Content included on the Website may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this website. You may not delete or alter, in part or in whole, any copyright, trade mark, intellectual property or other legal notices from any part of this website. You will keep any password assigned to you which permits access to this website or any part of this website strictly confidential and shall not divulge it to any other person. Unauthorised use of this Website, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited. You may not use this Website in any manner that could damage, disable, overburden, or impair this website or interfere with any other party's access to and/or use of this website. You may not attempt to gain unauthorised access to this website, computer systems or networks connected to this website, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material, such as ‘spam’, ‘phishing’, etc. You agree that you will not engage in any activities related to this website that are contrary to applicable laws or regulations. You may not use this website for any purpose that is unlawful or prohibited by these legal terms.

Unless authorised in writing by Forward Design, Forward Design expressly prohibits linking any part of this website to or from any other sites (including so-called ‘deep-linking). You are prohibited from using any marks for any purpose including, but not limited to, the use as meta tags on other pages or sites on the internet.

Forward Design may terminate your access to and use of any part of this website at any time without notice. Forward Design makes no warranties, representations, statements or guarantees, whether express, implied in law or residual, regarding this website.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

ORDERING

  • Given the bespoke nature of the service, payment will be taken in full at the time of placing the order.
  • Forward Design shall aim to deliver the product within 5 days of the order confirmation; the delivery of an order is subject to the availability of materials and Forward Design   reserves the right to amend the delivery time as necessary.
  • Forward Design shall be entitled to refuse any monogramming of initials which would result in an offensive word in any language at its sole discretion.
  • Forward Design shall be responsible for delivery of the goods and title shall pass on delivery of the order.
  • Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order.
  • Should the order be cancelled for whatever reason, after 48 hours of the payment of an order, Forward Design shall not be liable to refund any direct or indirect costs borne by the customer, including purchase price, delivery costs and taxes.
  • Requests to amend the order will result in the order being cancelled, you will be charged 100% of the total order value and a new order will need to be placed.
  • Fabric colors and materials may vary. Forward Design cannot accept responsibility for any variations in color, shade and texture and will not accept returns on this basis.
  • Please be aware that the image seen is a mocked visual representation of how your ordered item should look and there may be slight color/material variations in the actual product you receive.
  • Forward Design reserves all of its intellectual property rights in the designs of ordered products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer.
  • These terms and conditions are subject to change at any time without prior warning. These terms and conditions shall be governed by Belgian Law.

PRICING POLICY 

Customers will be charged in EUR depending on which region their shipping country falls under. For those customers with payment methods not denominated in these currencies, the final price paid will depend on the exchange rate on the day the purchase has been made. The region the website will be viewed in depends on your location and your IP address.

Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or an in-store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.

While we provide our pricing guidelines, which Forward Design will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.

Forward Design is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.

As we are an international company based in Belgium, any transactions placed outside of Belgium may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by Forward Design.

ORDERS AND ACCEPTING OF YOU PAYMENT

Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods. Risk passes to the customer on delivery of delivery of evidence to that fact; any damage prior to delivery is the responsibility of Forward Design, or affiliate. All orders are subject to availability. All products displayed on our website are available for dispatch from our Distribution Centre.

Products are for you own personal use and not for resale. Forward Design reserves the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address.

DISCLAIMER

The content included on this website is provided on an "as is" basis. Forward Design does not give any other warranty, express or implied, or makes any representation including without limitation that the content included in this website is complete or accurate or up to date. Forward Design   reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this website. Forward Design will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this website or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by Forward Design’s negligence. Forward Design does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event. You agree that Forward Design may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Statement. From time to time, Forward Design may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this website and any use by you of this website after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease to use of this website.

LEGAL GOVERNANCE

These legal terms shall be governed by and interpreted in accordance with Belgian law. The court of Ghent, Belgium shall have non-exclusive jurisdiction to hear all disputes arising in connection with these conditions.